Services — Mad Systems
25+ Years of Venue Innovation

Traditional AV.
Hyper-Personalized
Experiences.

From reliable audiovisual integration to the world's first governed, hyper-personalized venue ecosystem — powered by AV++® and the patented QuickSilver® backbone.

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25+
Years of Innovation
40+
Vertical Markets
12
Patented Technologies
2
#1 Bestselling Books
How We Work

Three Tiers of Capability

From proven audiovisual systems to governed, hyper-personalized venues — you choose the level of innovation.

Tier 1

Traditional AV

Reliable audiovisual design, integration, and programming. The foundation — robust, cost-effective, built for long-lifecycle operation.

Tier 2

AV++® Advanced Systems

Fully integrated AV and IT — adding recognition, personalization, accessibility, analytics, and intelligent orchestration on the QuickSilver® backbone.

Tier 3

Hyper-Personalized Experiences

The full AV++® ecosystem governed by WorldModel™ — privacy-forward, AI-driven, constitutional, destination-scale personalization.

Industries We Serve

Elevating Experiences Across 40+ Vertical Markets

🖼️ Museums🎢 Theme Parks🌐 Visitor Centers💼 Corporate🎬 Entertainment📣 Branding🛍️ Retail🚗 Drive-Through🚢 Cruise Lines🏨 Hospitality🎓 Education🏥 Healthcare🎟️ Trade Shows🏛️ Government✈️ Transport Hubs🔒 IP Solutions🏙️ Smart Cities+23 more →
The AV++® Ecosystem

Twelve Patented Technologies. One Umbrella.

Every technology below lives under AV++®, enabled by QuickSilver®. Use one, use many, or use them all.

QuickSilver®

The non-proprietary, node-based AV backbone enabling the entire AV++® ecosystem. Wired or wireless, venue-scale.

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Alice®

AI Virtual Docents — context-aware guidance and storytelling with multilingual delivery and accessibility modes.

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CheshireCat®

Privacy-centric recognition and context handling — operates with limited or no continuous cloud dependency.

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TeaParty®

Flexible system and show control — coordinating timing, cues, power states, and routines across complex environments.

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Lory®

Multi-language interpretive content delivered to visitors' own smart devices for self-guided tours.

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LookingGlass™ Concierge

Guest-level operational intelligence for greeting, routing, and balancing visitor flow.

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WorldModel™

The Definitive Framework for AI Governance in Physical Venues

Where hyper-personalization meets privacy by design. WorldModel™ is the governed operating architecture for intelligent physical environments — for destinations that need governed decision-making at scale.

🎯 Constitutional Governance (CGL™)
🔒 Privacy by Design
🌐 40+ Vertical Markets
⚙️ 4 Governance Layers
👥
73%
Expect Personalization
🔒
86%
Privacy Concerns
🏛️
40+
Vertical Markets
💰
$2.5T+
Addressable Market
The Companion Books

Two Books. One Complete Framework.

Both #1 bestsellers available worldwide on Amazon.

CEO's Guide
★ #1 Best Seller
For Decision Makers

Hyper-Personalized Venues: A CEO's Guide

100 pages · 7×5 in · Hardcover & Paperback

AI, Privacy, and World Models — the strategic framework for venue transformation. Make the business case with confidence.

Table of Contents
I What Changed — phones, experience debt, compute nodes
II The Technology That Exists Today
III The Ladder — Stage 0, 1, 2 decision guide
IV WorldModel™ and Governance
V Board-Level Diligence
The World Model
★ #1 Best Seller
For Implementers

The World Model: Governed AI for Hyper-Personalized Venues

670 pages · 10×7 in · Hardcover

The complete technical reference for privacy-forward venue intelligence. Implementation patterns across 40+ verticals.

Table of Contents
I–II Foundations and Enabling Substrate
III–IV Hyper-Personalization and Privacy
V WorldModel™ and Governance
VI Identity, Consent, and Agent Layers
VII–VIII Verticals and Operations
Selected Work

Proven Across Venues Worldwide

Bowers

Bowers Museum

Museums
CSC

California Science Center

Museums
Crayola

Crayola IDEAworks

Traveling Exhibition
Kavli

The Kavli Foundation

Visitor Center
Mesa

Mesa Water District

Visitor Center
Truman

Harry S. Truman Library

Museums
Steelers

Steelers Hall of Honor

Museums
ARC

ARC

Visitor Center
Client Voices

Trusted by Leading Institutions

Mad Systems has been instrumental in helping us realize our vision of an education center. Their forward-thinking approach and innovative solutions have enriched our space in ways we hadn't thought possible.
PS
Paul E. Shoenberger
Mesa Water District
Our partnership with Mad Systems, one of the most sophisticated high-tech operations in the exhibition field, has been a dream for our staff and visitors.
SO
Dr. Sean O'Harrow
Bowers Museum
Mad Systems created an immersive, dynamic, and engaging water museum. We appreciated all their technical and creative input and hope to inspire generations of water stewards.
JS
Jenn Swart
Water Replenishment District
Wonderland
Experience It Firsthand

Welcome to Wonderland

Our hands-on demonstration space where you can experience the full AV++® ecosystem in a working environment. Powered by QuickSilver®, Wonderland brings together personalized multilingual media, CheshireCat® recognition, Alice® AI-driven content, Alice® OnBoard, Lory®, and more.

QuickSilver® backbone in action
🤖
Alice® delivering personalized content
😺
CheshireCat® recognition live
📱
Alice® OnBoard on your device

Ready to Elevate
Your Experiences?

From traditional AV installations to governed AI architecture — our team is ready to collaborate.

📍 733 N Main St, Orange, CA 92868📧 [email protected]📞 +1.714.259.9000
What We Do

Services

Full-service AV design, planning, integration, programming, and support — from concept to completion, tailored to your environment and built for long-term reliability.

Consultancy

Consultancy

Strategic guidance from concept through completion, helping shape your AV vision with clarity and confidence.

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Design

Design

Creative and technical design that bridges imagination and engineering for immersive visitor experiences.

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PM

Project Management

Coordinated delivery across multidisciplinary teams, keeping timelines, budgets, and quality on track.

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Engineering

Engineering & Programming

In-house electronics development, software engineering, and system programming for reliable, future-ready solutions.

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Integration

Systems Integration

Precision installation and commissioning — AV, IT, control, and media systems working together seamlessly.

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Support

Support

Ongoing maintenance, remote monitoring, training, and lifecycle management to keep your systems performing.

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Stakeholders

Tailored to Your Role

We adapt our approach to meet the demands of every stakeholder in the creative process.

Owners

Owners and executive teams need audiovisual systems that are visually compelling, operationally reliable, and straightforward for staff to manage. We design and integrate traditional AV systems that are durable, cost-effective, and easy to maintain, as well as advanced AV++® tools that introduce personalization, accessibility support, and adaptive content. You choose the level of innovation; we deliver systems that work. Our focus is on building experiences that engage visitors, support return attendance, improve satisfaction, and strengthen your venue's reputation over time.

Owners
Designers

Designers shape the emotional and narrative experience of a space. Mad Systems supports that creative vision by integrating technologies that enhance, never distract from, the designer's work. We bridge the gap between concept and execution, ensuring that every artistic choice — from ambience and pacing to interactivity and flow — is supported by reliable, well-engineered systems. Your vision leads. Our engineering makes it possible.

Designers
Fabricators

When scenic work is underway, timing and coordination become critical. We work closely with fabricators to ensure technology integrates cleanly and reliably into the built environment. We review mechanical and electrical considerations alongside the GC and EC to confirm cabling, pathways, cooling, mounting, access, and maintenance requirements. Our goal is to make installation efficient and predictable, reducing surprises in the field.

Fabricators
Architects

Architects create the spatial framework that defines how visitors move, gather, and interact. We are technology-neutral integrators — not tied to specific manufacturers or proprietary platforms — allowing us to recommend solutions based on performance, reliability, and maintainability. We work closely with architects from concept through construction to align audiovisual requirements with structural, mechanical, electrical, and environmental considerations.

Architects
Branding & Events

Brands and IP owners operate in a world where audiences are surrounded by constant media. We work with brand teams, creative agencies, and experiential producers to integrate advanced audiovisual and personalization technologies into branded environments and events. Using tools such as multilingual media delivery, emotion-aware interactions, privacy-centric recognition, and personalized storytelling, we help brands create experiences that feel tailored, relevant, and authentic.

Branding
Accessibility

Mad Systems is guided by our IDEA values – Inclusivity, Diversity, Equality, and Accessibility. We believe that communication, storytelling, and participation should be available to everyone, regardless of language, ability, or physical requirements. Through tools such as multilingual media delivery, adaptive content, personalized assistance, and technologies like CaterPillar™ for visually impaired navigation, we help create environments where every guest can participate meaningfully. Accessibility is not an add-on — it is a core part of how we design.

Accessibility

Ready to Start Your Project?

Let's discuss how we can support your vision from concept to completion.