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World Class Customer Service

How to create world class customer service? What about starting right at the beginning, by recognizing your customers so that you can greet them by name. What about knowing who they are, and what they’re likely to want to talk …

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Ideas bigger than the budget?

Big ideas, and not so big of a budget? Let’s see if we can help you fit your ideas into your budget. Why waste your budget on hidden infra-structure and pay for things no one will actually ever see – …

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Self-healing tech – do you need it?

Self-healing technology. Do you need it? Well, that depends on who you are. If you’re an AV company that makes their money out service contracts, you probably wish we had not invented it. However, if you’re an end-user with a …

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Dormouse, an audio companion

`Suppose we change the subject,’ the March Hare interrupted, yawning. `I’m getting tired of this. I vote the young lady tells us a story.’ `I’m afraid I don’t know one,’ said Alice, rather alarmed at the proposal. `Then the Dormouse …

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LEED’s dirty little secret

LEED buildings? It’s time to talk about a dirty little secret: power management of AV systems – something that should be a basic requirement does not appear to be obligatory. Power Management, so often forgotten in RFPs, really matters. This …