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World Class Customer Service

How to create world class customer service? What about starting right at the beginning, by recognizing your customers so that you can greet them by name. What about knowing who they are, and what they’re likely to want to talk …

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Ideas bigger than the budget?

Big ideas, and not so big of a budget? Let’s see if we can help you fit your ideas into your budget. Why waste your budget on hidden infra-structure and pay for things no one will actually ever see – …

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Dormouse, an audio companion

`Suppose we change the subject,’ the March Hare interrupted, yawning. `I’m getting tired of this. I vote the young lady tells us a story.’ `I’m afraid I don’t know one,’ said Alice, rather alarmed at the proposal. `Then the Dormouse …

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Immersive Audio

Let’s talk some more about immersive audio, and in particular about reasons you’d want to use immersive randomizing audio environment generators instead of those loops that drive you crazy. Some 30 years ago we were working on a pretty prominent …

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LEED’s dirty little secret

LEED buildings? It’s time to talk about a dirty little secret: power management of AV systems – something that should be a basic requirement does not appear to be obligatory. Power Management, so often forgotten in RFPs, really matters. This …

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More on ADA

QuickSilver™ is being expanded at a significant rate. We are currently working on additional #ADA facilities that we hope to be able to show in the next few weeks and months. We have been working on QuickSilver™’s future, with some …

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vanilla spares, anyone?

Less spares – another benefit of non-proprietary systems where the same component is used for multiple functions, as is the case with QuickSilver™. Instead of having boxes full of spares for all the different components that you need for long …