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World Class Customer Service

How to create world class customer service? What about starting right at the beginning, by recognizing your customers so that you can greet them by name. What about knowing who they are, and what they’re likely to want to talk …

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Ideas bigger than the budget?

Big ideas, and not so big of a budget? Let’s see if we can help you fit your ideas into your budget. Why waste your budget on hidden infra-structure and pay for things no one will actually ever see – …

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System Longevity

Do you buy your AV for today, or are you positively preparing to live with it for the next 20 years? A simple question – yet we are still seeing previous generation systems with built-in obsolesce going in. What will …

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Self-healing tech – do you need it?

Self-healing technology. Do you need it? Well, that depends on who you are. If you’re an AV company that makes their money out service contracts, you probably wish we had not invented it. However, if you’re an end-user with a …

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Immersive Audio

Let’s talk some more about immersive audio, and in particular about reasons you’d want to use immersive randomizing audio environment generators instead of those loops that drive you crazy. Some 30 years ago we were working on a pretty prominent …

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remember those Split-Flap boards?

Anyone remember those split flap boards at railway stations? Just like your Grandma’s AV system! What a sound, and what a cool solution – but the maintenance of all those moving parts is something no one needs. So guess what …

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Facial Recognition – an undeserved bad rap?

Facial Recognition is, unfortunately, getting a bad rap here and there, and when it comes to surveillance in city streets by “the law”, we understand why. Somehow, the media have not quite figured out that it doesn’t all need to …

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some exciting news for ADA!

Here is one we’re really proud of: we’ve been scratching our heads for a good while to see what we could do to further improve #ADA facilities of our #QuickSilver™ system, and we’re getting pretty close to finishing our first …

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more #ADA compliance

ADA compliance is not always easy, and it can certainly be restrictive for designers. That’s where our new systems come in: with an option to fully personalize media delivery, we can be sure to increase the audio level when someone …

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Facial Recognition, RFID and Barcodes

We’ve spoken a lot about our patent pending Facial Recognition systems – but that’s not all we do. QuickSilver™ also comprises RFID and barcode readers as part of the ’standard’ component list. This means that you can design your system …